Privacy Policy



This document regulates the use of the site www.shop.caiagua.com (heretofore the “Site”) provided by the company De Frias e Gouveia, Unipessoal Lda., with registered offices in Sintra Business Park Ed.01, Fr. 1P Abrunheira 2710-089 Sintra, registered in Portugal with taxpayer number 513200339 (heretofore the “Company” and/or “CAIÁGUA”).


The Company guarantees the confidentiality of all data provided by its Customers. This data is requested from the Customer (i) when an Account is created and/or (ii) when an order is confirmed prior to clicking the "Pay" button (the payment process is carried out via the Pay Pal payment platform, so the Company has no access to its Customers bank details).


Purposes for which Data is Processed

Your personal data collected on this Site is intended, with your consent, for the processing and dispatching of orders, the processing of requests for information and potential complaints, statistical analyses, Customer communication, and activities of direct and/or relationship marketing.


Data Security

The Company collects and processes data in a secure form, using techniques for this that prevent its loss or manipulation.

The Company may disclose personal data if it is required by law or, believes, in good faith, that it is necessary in order to: (a) comply with the law; (b) protect and defend its rights; (c) act in emergencies to protect the personal safety of its employees or associates, users of its services, partners or members of the public.

Personal data collected on the Site may be stored in countries within the European Union other than Portugal.

The Company may contract other companies to provide services on its behalf, such as, for example, site hosting, electronic mail, replying to users’ questions regarding the services, sending information on new services and products or special offers. Only the personal data necessary for providing the services in question are provided to these companies. The companies are required to maintain the confidentiality of this information and are prohibited from using the information for other purposes, and acting as the Company’s subcontractors.



Cookies are small text files that identify computers on our server but not the individual user. As such, the Company does not use them to collect personal data. The use of cookies allows you to determine information such as the number of users or the flow of access to the Site. The collection of this type of data enables the Company to improve the online experience of users on the site.

The following cookies are used on the Site:

– PHPSESSID. It enables the Company to respond to any action that the user performs on the Site, such as filling out a form. The Site does not work correctly if this cookie is not used;

– __utma, __utmb, __utmc, __utmz. These cookies allow the function of the analysis software (analytics). This type of software enables the analysis of site users' behavior by collecting anonymous information such: browsers used, the number of page viewings, the average length of sessions, bounce rate, visitor returns, response to marketing initiatives launched by the Company. This type of information allows the Company to improve the online experience of users on the Site;

– CookieCAIAGUA. Its use allows the Company to register that a given user viewed a particular campaign so that that user is not forced to repeatedly view the same campaign.

All browsers allow users to accept, reject, or delete cookies, in particular by selecting the appropriate settings on their browser. To learn more about cookies, their management or deletion visit www.allaboutcookies.org where you can find information about managing your settings in different browsers.


Limitation of Liability

The Customer is responsible for the contents of the information sent or transmitted to the Site.

The Customer also accepts and recognizes that: (i) the Internet is an open network that allows the insecure circulation of data, and the sending or transmitting of any information implies the risk that the Customer’s personal data may be seen and used by unauthorized third parties; (ii) the Company is not responsible for failures in the security of communication and does not assume any responsibility for the misuse of your data by third parties.

To the maximum extent permitted by law, the Company disclaims any direct or indirect liability, for the use of the Site.


Alterations to this Privacy Policy

The Company may occasionally revise this Privacy Policy. We request that you periodically review this Privacy Policy to keep informed about how to help protect the personal data we collect. The use of this service implies the acceptance of the terms of this Privacy Policy and any of its revisions.


Right to objection / Data Protection Officer

All customers have the right to access, rectify, cancel and object to their data. If you wish, at any time, to no longer be included in the Company’s database you may exercise this right by email to info@caiagua.com or by letter to Sintra Business Park, Edifício 01, Fracção 1P Abrunheira 2710-089 Sintra.

We invite you to address our Data Protection Officer (info@caiagua.com / Sintra Business Park, Edifício 01, Fracção 1P Abrunheira 2710-089 Sintra) concerning whatever you feel is important about this subject.