Shipping, Returns and Exchanges


(There might be limitations in the delivery of some products outside European Union. As such, the client should, if located outside European Union, contact us by email before formalizing the order so we can confirm the feasibility of sending all the products concerned)


The dispatch of the Product(s) which make up the order will be done after confirmation of payment (verification) and of the existence of stock.


Free delivery within the European Union. 20€ (twenty euros) for other selected countries [free for purchases from 200€ (two hundred euros)]. 


Delivery times are only estimates. Estimated delivery time of up to ten working days (up to seven working days for countries from the European Union, up to five working days for Spain and up to three working days for Portugal).



Returns and Exchanges

The Customer has the right to withdraw from this contract and the possibility of exchanging and returning the products purchased through this Site.


In order for a Product to be exchanged or returned the following conditions apply: (i) it must be unused, (ii) it must be in the same condition as it was received by the Customer and (iii) it must be returned as it was sent by the Company to the Customer, properly packed in the original packaging received by the Customer.


The exchange and return of Products acquired through the Site and the withdrawal from this contract must be done within the maximum period of 14 (fourteen) days counting from the date of receipt of the Product(s) by the Customers.


In order to meet the deadline of 14 (fourteen) days for exercising the right to withdraw from the contract, the Customer’s communication regarding the exercising of this right must be sent to the Company before the end of this period.


For the purpose of exchanging and returning Products the Company will send a return form that must be filled in by the Customer, regarding their return. The Customer must (i) send an email to the electronic mail address info@caiagua.com notifying the Company of their unequivocal intention to make a exchange or return, making express reference to the Product(s) that they intend to exchange or return, (ii) ship the Product together to the address of CAIÁGUA.


In the event of a exchange or return, the Customer is solely responsible for the Product until it is received by the Company in the condition required for this purpose.


The Customer shall cover all costs inherent in the exchange or return process, except where this arises from a defect in the Product. In the latter case, after receipt of the Product, the Company shall refund the Customer for the value of the Product, including the costs, duly proven by the Customer, of returning it.


If, after receipt of the Product sent by the Client, the packaging is damaged or the Product shows signs of use, the Customer will not be reimbursed for the value of the Product or for any costs inherent in its return.


For the purposes of this clause and this Contract, “receipt of the product” is understood as the moment at which (i) the Products ordered are delivered to the address of the Customer or the address of the Company (in the case of return), independently of the person who signs the delivery slip, if applicable; or (ii) the moment at which the Products ordered are picked up, or the date on which they were not delivered to the address for reasons attributable to the Customer, as applicable, without prejudice to any increases regarding shipping costs